Question 1

How Does It Work?

Accepted Answer

Request a Pack

Order your free postal pack from The Gold Spot today and receive it promptly. Upon arrival, place all of your unwanted gold in the enclosed Special Delivery envelope, which comes with prepaid postage, and complete the form that accompanies it.
Send it Back

Once you have securely packed your items, seal the pre-paid envelope and take it to your nearest Post Office without incurring any charges. Additionally, your items are fully insured for up to £750. We have made the entire process hassle-free for you.
Get Paid for Your Gold

Our team of experts will assess and value each piece the same day upon receiving them. You will receive a fair and honest offer, and cash will be transferred to your account within an hour of accepting the offer. There is no fee charged, and you get to keep the full offer amount.

Question 2

What Do You Buy?

Accepted Answer

We buy any of the following:

- Gold: Includes broken and scrap gold.
- Silver
- Jewellery: Including Rings, Necklaces, Bracelets, Earrings and Charms
- Medals
- Coins
- Watches

Question 3

Does it matter if my items are in bad condition or broken?

Accepted Answer

No it does not matter what condition they are in, simply send them in as they are.

Question 4

Can I track my gold in the post?

Accepted Answer

Absolutely! As long as you used the prepaid Special Delivery envelope that we provided in your free post pack then your gold is fully trackable and insured up to £750.

When posting your gold, be sure to get a proof of postage receipt which has your tracking ID on it.

Track your items here: https://www.royalmail.com/track-your-item (https://www.royalmail.com/track-your-item)

Special Delivery guarantees your items will be delivered by 1pm the following day (excluding Saturday and Sunday)

Question 5

Has my pack arrived?

Accepted Answer

If you sent your gold in the prepaid silver Special Delivery envelope that we gave you within your pack then it should arrive by 1pm the following day (excluding Sundays). You should have received a Proof of Postage receipt from the Post Office, this will have a tracking code for you to use with Royal Mail here: https://www.royalmail.com/track-your-item  (https://www.royalmail.com/track-your-item)

Please note, we do get a lot of packs arriving before 1pm and will be making our way through the deliveries as quickly as we can. However, if you haven't heard from us by 4pm then please do get in touch by emailing us hello@thegoldspot.co.uk(hello@thegoldspot.co.uk)

If you can't find the tracking number, a member of our team should be able to locate this for you if you email us hello@thegoldspot.co.uk (hello@thegoldspot.co.uk)with your customer reference number.

Question 6

Do you buy other precious metals?

Accepted Answer

Yes, if it's a precious metal we'll buy it! Our expert valuers have the latest technology to appraise and ascertain the quality of the precious metals and their value to provide you with an honest and fair price.

Question 7

Do you buy gemstones?

Accepted Answer

At The Gold Spot, we do accept gemstones in settings but generally they do not hold high value. These will be appraised and included in the offer we give you. If, however, there are any of sentimental value to that you wish to keep, we suggest removing them prior to sending.

Question 8

When will I get paid?

Accepted Answer

Once you've securely sent your gold to us in the Royal Mail Special Delivery envelope we provided, it will arrive to us on the next working day. We promise that we will appraise and value your items before 1pm and will call you with your offer that very same day.

As soon as you accept our offer, we will arrange payment via BACS transfer within the hour.

Frequently Asked Questions